Effective Date: June 2026
Last Updated: June 2026

At Lychi ("Company", "we", "us", or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with our services (collectively, the "Service").

By using our Service, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Service.

1. Information We Collect

We may collect the following information:

• Name
• Email address
• Mobile phone number
• Shipping and billing address
• Order details and purchase history
• Payment information processed through secure third-party payment providers
• IP address
• Browser type
• Device information
• Approximate location derived from IP address
• Website usage information including pages visited and interactions

2. How We Collect Information

We collect information when you:

• Place an order on our website
• Contact us through forms or email
• Subscribe to updates or newsletters
• Browse our website
• Interact with cookies and similar technologies
• Complete payments through our payment partners

3. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Deliver products to your shipping address
• Communicate regarding your orders
• Respond to customer support requests
• Improve our website and shopping experience
• Detect fraud and unauthorized activity
• Comply with legal obligations
• Send promotional communications if you have opted in

4. Sharing of Information

We do not sell or rent your personal information.

We may share information only with trusted third parties necessary to operate our business, including:

• Payment gateway providers
• Shipping and logistics partners
• Cloud hosting providers
• Website infrastructure providers
• Analytics providers
• Government or legal authorities where required by applicable law

These service providers may only use your information to perform services on our behalf and are required to protect your information.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Improve website performance
• Analyze visitor behavior
• Maintain secure sessions

You may disable cookies through your browser settings, although some website functionality may be affected.

6. Data Security

We use commercially reasonable measures to protect your information, including:

• HTTPS/TLS encryption
• Secure cloud infrastructure
• Restricted administrative access
• Regular software updates and security monitoring

While we take reasonable precautions, no internet-based service can guarantee complete security.

7. Third-Party Services

Our website may use or link to third-party services including:

• Razorpay (payments)
• Shipping providers
• Analytics services
• Social media platforms

These third parties operate under their own privacy policies, and we encourage you to review them before providing personal information.

8. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Withdraw consent where applicable
• Request a copy of your personal information

To exercise any of these rights, please contact us at:

hello@lychi.in

9. Children's Privacy

Our products and website are not intended for children under the age of 13.

We do not knowingly collect personal information from children. If you believe a child has submitted personal information, please contact us so that we can remove it.

10. Data Retention

We retain your information only for as long as necessary to:

• Fulfill orders
• Provide customer support
• Meet accounting and tax obligations
• Resolve disputes
• Comply with legal requirements

After this period, information is securely deleted or anonymized where reasonably possible.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

The revised version will always be published on this page with an updated "Last Updated" date.

Your continued use of the website after changes become effective constitutes acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.

Lychi

📧 hello@lychi.in

📍 Bengaluru, Karnataka 560072, India