Refund & Cancellation Policy

Effective Date: June 2026
Last Updated: June 2026

Thank you for shopping with Lychi ("we", "us", or "our"). We take great care in preparing and shipping every order. Please read this Refund & Cancellation Policy carefully before making a purchase.

By placing an order with Lychi, you agree to the terms outlined below.

1. All Sales Are Final

As our products are carefully packed physical goods, all sales are final.

We do not accept returns or offer refunds for:

  • Change of mind
  • Incorrect product selection
  • Accidental orders
  • Preference changes after purchase

Please review your order carefully before completing payment.

2. No Cash on Delivery

Lychi operates on a prepaid-only model.

We currently do not offer Cash on Delivery (COD).

Orders are confirmed only after successful payment.

3. Order Cancellation

Orders may only be cancelled before they have been processed for packing or dispatch.

Once an order has entered processing or has been shipped, it cannot be cancelled.

If you need assistance, please contact us as soon as possible after placing your order.

4. Damaged, Defective or Incorrect Products

If you receive:

  • A damaged product
  • A defective product
  • An incorrect item

Please contact us within 48 hours of delivery.

Your email should include:

  • Order Number
  • Clear photographs of the product
  • Photographs of the packaging
  • A brief description of the issue

After reviewing the request, Lychi may, at its sole discretion, offer:

  • A replacement product
  • Store credit
  • Another suitable resolution

5. Lost or Delayed Shipments

If your package appears delayed or lost in transit, please contact us.

We will work with our courier partners to investigate and assist in resolving the issue.

Lychi is not responsible for delays caused by:

  • Courier partners
  • Weather conditions
  • Public holidays
  • Natural disasters
  • Other circumstances beyond our reasonable control

6. Refunds

Refunds are not provided except where:

  • Required under applicable law, or
  • Lychi is unable to fulfill your order and no replacement is available.

If a refund is approved, it will be credited to the original payment method within 7–10 business days, subject to your payment provider's processing timelines.

7. Payment Processing

Payments are processed securely through trusted third-party payment providers.

Lychi does not store or process your card or banking details directly.

For payment failures or transaction-related issues, we recommend contacting your payment provider first. We will gladly assist wherever possible.

8. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time.

The latest version will always be available on this page with the updated "Last Updated" date.

Continued use of our website constitutes acceptance of the revised policy.

9. Contact Us

If you have any questions regarding this policy or require assistance with an order, please contact us.

Lychi

📧 hello@lychi.in

📍 Bengaluru, Karnataka 560072, India